I ordered my monthly supplies on August 26, 2016. I had 4 colostomy bags left. Today is September 14, 2016 and i still have no bags. I am using a friend's husbands urostomy bags!
I have spoke to 7 people, all giving me different answers. All telling me it's my responsibility to get the insurance to pay, call the insurance company for an approval number, It will be there in 3 days, within 24 to 48 hours, (that one was last Friday, it's Thursday! of the next week.
Just now I was told I have medicare and it is handled differently, along with my own insurance. They have to call the doctor for approval!
I spent 2, yes 2 months getting letters from two doctors, a prescription for my supplies because I have complications and require about 30 to 35 bags a month.
Every month I have to fight for supplies. I spoke to three people today, NOT ONE KNEW WHO THEIR CEO IS!
Product or Service Mentioned: Edgepark Medical Supplies Shipping Service.
Reason of review: Order processing issue.