I ordered my monthly supplies on August 26, 2016. I had 4 colostomy bags left. Today is September 14, 2016 and i still have no bags. I am using a friend's husbands urostomy bags!
I have spoke to 7 people, all giving me different answers. All telling me it's my responsibility to get the insurance to pay, call the insurance company for an approval number, It will be there in 3 days, within 24 to 48 hours, (that one was last Friday, it's Thursday! of the next week.
Just now I was told I have medicare and it is handled differently, along with my own insurance. They have to call the doctor for approval!
I spent 2, yes 2 months getting letters from two doctors, a prescription for my supplies because I have complications and require about 30 to 35 bags a month.
Every month I have to fight for supplies. I spoke to three people today, NOT ONE KNEW WHO THEIR CEO IS!
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). tberry50 is overall dissatisfied with Edgepark Medical Supplies. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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