I have been ordering my husbands ostomy supplies from Edgepark since his cancer surgery in Nov. 2017. Every month there seemed to be an issue with the order. In June they placed the order for the wrong liners. He has used the same liners since Nov but they put the...Read more
I didn't like
- Being talked to so rudely
Edgepark Medical Supplies - Down right horrible
They keep on screwing up my wifes order each and everytime. She has an insulin pump.
Edgepark Medical Supplies - Terrible customer service
They need to fold this company, terrible customer service, which means lowsey management. It goes to the top. Senior management needs to get off their "you know what" And get down to business.
dubble billing. when you catch them they refund your money. then bill you latter is this a conn or just bad book keeping. if you call them the Tellermmarketers dont see what going on. so the doont know nothing. dubble billing. when you catch them they refund your...Read more
They loose your prescriptions or pretend too until you get mad then all of a sudden find them. No one there has a single clue. My son is about to be hospitalized because they are so incompetent that that can not send his stuff that they do have a prescription for. But...Read more
PLEASE DON'T EVEN TRY TO BOTHER GOING THROUGH EDGEPARK FOR YOUR MEDICAL SUPPLIES! I have been with Edgepark since my ileostomy surgery last year. From day one, they have not helped me. I had to go through a lady from a Crohn's support group, drive 45 minutes and get my...Read more
I didn't like
- Customer service and lies
- No resolution to problems
- Delay of shipment
August 12th 2017 my mother had this Ostomy surgry and up to 2 months ago she has been going through tri county ostomy in Johnson city,Tennessee that place has done nothing but cause my mom *** and was going behide her back trying to get her put in a nursing home cause...Read more
Edgepark Medical Supplies - Poor excuse of a company
This is a sorry excuse for a company. Hard time getting order correct. Received half an order 2 months ago, now they say start over as never got ok for the other half despite it going in the same time. Wafers are of no use without the pouches.
Edgepark Medical Supplies - Nightmare
Our experience with this company has been an absolute nightmare. I have lost count of the number of phone calls I've made to sort out the mess they create. When you finally get someone to answer, they keep transferring you (and making you wait AGAIN). They are disorganized and incompetent. If you can, order from another company.
Every month I have to call this nightmare pharmacy supply company and get them to refill my prescription for freestyle libre sensors!!! If I don’t they won’t ship it till 2 weeks after I’ve run out!! This is truly the worst company with the worst customer care I have...Read more
I didn't like
- Customer service
- No one seems to know what they are doing
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