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I am perfectly happy with this company and their policies. I have not really had any problems with them,Except for one error when someone didnt update my shipping schedule information and didnt ship my supplies out until I called and requested it, I really have no...
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4.4
#1329433
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I am extremely unpleased with the Edgepark customer service I have received in the past couple of days. I have called about an order 3 times requesting that it would be shipped to my house immediately or what you guys would call "One day shipping" and have yet to...
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Anonymous
Murriel Wiggins

was sent wrong ostomy bags returned them already paid for and now i have to pay for them again and more

Anonymous
Anonymous

The "idiot" in this story is a lifelong Type 1 diabetic who allows her/his diabetic supplies to become dangerously depleted and expects their situation to become somebody else...

1.0
I didn't like
  • Customer care in general
  • Inability to help correct issues
#1316536
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Several times I was in need to re-order diabetic supplies. I had contacted Edgepark more than once to confirm every order I placed. I also confirm the date the order will be released for each order. MOST of the time, the order is NOT RELEASED on time. I am not...
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#1310753
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I’m a diabetic and use the recently introduced wireless glucose scanner which is a wonderful alternative to sticking yourself several times a day. Unfortunately, Medicare has only one supplier, Edgepark. Most, but not all of their operators are reasonably courteous,...
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1.0
#1310120
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Edgepark Medical Supplies - Horrible customer service

I placed an order they took my card stated the order went out 10 days later I called again they stated it wet out fedex to be delivered the next day still no order called again they said it would be the following tuesday lie after lie contacting my insurance about their customer service mean while I’m out of supplies thanks edgepark thanks
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1297856
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This was my third and last rotation using this Medicare-approved provider for insulin pump supplies. I started calling six weeks ago to ensure the order would be ready to ship on the service date authorized by Medicare. Did not happen just like the last time. The...
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#1295720
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Edgepark Medical Supplies - Very Satisfied Customer

I have had an ileostomy for 45 years and have been an Edgepark customer for the majority of that time. My experience with this company has always been excellent and professional. Thank you Edgepark.
4.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1290884
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Ordered placed June 6th. Expected delivery June 18th. Type 1 Diabetic for 44 years on insulin pump now. Kidney transplant 2 1/2 years ago. I no longer feel low blood sugar, live alone. Called on 6/22/18. First call lasted 40 minutes and call was disconnected. Second...
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1.0
I didn't like
  • Being lied too
  • Wait time for product
  • Customer service and lies
#1290448
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Do your employees understand the products our insurance companies are forcing us to get through Edgepark are necessary for them to survive? Here are few examples of what has been said to me when I've asked where our order is..... Pumps are in back order because of...
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Anonymous
Susan Jordan

Wow! I’ve been using Edgepark for over 25 years and have NEVER had a single problem!! They’ve even sent me my critical need medical supplies o me on vacation several times whe...

1.0
#1287850
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Contact Edgepark Medical Supplies

Mailing Address:
Edgepark Medical Supplies
1810 Summit Commerce Park
Twinsburg, Ohio 44087
United States
Phone:
(888) 394-5375
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I had an order that was not updated as requested. When corrected the gentleman I talked to from the web page area promised it would be overnighted to me. I was to receive it on Friday. This happened on Wednesday. It sent out on Friday which FedEx updated on Friday...
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#1286568
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