Edgepark Medical Supplies
Edgepark Medical Supplies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Edgepark Medical Supplies has 1.7 star rating based on 442 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Edgepark Medical Supplies to a friend or colleague.
- Rating Distribution
Pros: Very disappointing, Made me realize i need to use a different company, No pros.
Cons: Customer service, Customer service and lies, No follow-through.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Edgepark Medical Supplies has 1.7 star rating based on 442 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Edgepark Medical Supplies to a friend or colleague.
- Rating Distribution
Pros: Very disappointing, Made me realize i need to use a different company, No pros.
Cons: Customer service, Customer service and lies, No follow-through.Recent recommendations regarding this business are as follows: "No recommendations", "Don’t even bother", "avoid this company", "If they can’t get the prescription correct the first time then move on to another supplier", "TAKE YOUR BUSINESS SOMEWHERE ELSE".
Most users ask Edgepark Medical Supplies for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Edgepark Medical Supplies Reviews
"I am not pleased of the way this is being addressed. Edgepark was easily available, but our doctors were not sending the information that Edgepark needed!"
All contact with Edgepark was congenial and helpful. They were politely telling us that they had to have appropriate order from the doctor...and there wasn't...
"Had to go buy cath supplies out of pocket because they would not process or deliver"
One month, I sent an order to an address they were never given. The next month, they never processed the order despite several calls saying I was running out....
Oil City, Pennsylvania
I am not pleased of the way this is being addressed. Edgepark was easily available, but our doctors were not sending the information that Edgepark needed!
All contact with Edgepark was congenial and helpful. They were politely telling us that they had to have appropriate order from the doctor...and there wasn't one.
We called the doctors several times to please solve the problem.
Finally Edgepark received the doctor"s orders and the issue was solved just in time.
All contacts with Edgepark were congenial. Thank you.
Nampa, Idaho
Address change
I'm just reaching out to give you my new address change.
It's 1610 Sunnybrook Rd
Nampa,id 83686 rm 156.
I don't have any complaints other than giving you my new address. Can you let me when my next order will be... Thank you.
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Everyone needs to know how horrible Edgepark is
If you have a choice in your provider, RUN, do not walk, from this company. Run far.
They are the most incompetent and shifty pieces of garbage in the industry and every time you need something expect them to attempt robbery and abject incompetence when fulfilling an order.
I am friends with many immigrants, and can understand broken English/foreign accents well, but somehow Edgepark happened to also find the most incompetent English speakers in Ohio to speak to the general American public that I cannot even understand. *** this company, I hope the current PBM bill in Congress goes through and their CEO becomes homeless overnight
- Monthly anger it causes inspires my heavy metal album
- Incompetent people
- Having to deal with these slimy
Preferred solution: I’d like my insurance company to allow the manufacturer of my medication sell to me directly instead of making a middleman like Edgepark my only option to purchase
User's recommendation: Don’t even bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Had to go buy cath supplies out of pocket because they would not process or deliver
One month, I sent an order to an address they were never given. The next month, they never processed the order despite several calls saying I was running out.
I was forced to spend out of pocket to get supplies I needed while I waited for them. They did not care. I told customer service, 'If you ever process the order, it will be the last time I deal with you.' Now, they call and email daily to find out why there is no order.
They're terrible. There is a 600% markup on items and they cannot deliver timely service.
- Everything else
Preferred solution: $107 i had to spend out of pocket for needed items because they were over 3 weeks late.
User's recommendation: avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Edgepark is absolutely the WORST MEDICAL SUPPLIER!
Edgepark is absolutely the worst medical supplier! I order ileostomy supplies for my elderly mother.
Every single order went unprocessed until I called. The first time it happened, I waited two weeks before calling because I just assumed they would process it, but no. I felt like I had to beg them to process the order. It got so bad that there were many times my mother ran out of bags/pouches and had to wear bath towels!
Then, they would severely limit her and tell me it was Medicare that set the limits, but that wasn't true as I found out. They would limit her to one box - just one box of adhesive remover wipes with only 25 in a box - which is less than one wipe per day. I thought they were joking, but sadly they were not. Those wipes were about the size of a postage stamp and required two or three per bag change which can be several times a day.
They also limited her seals/rings to one box per month and there are only 10 seals in a box. The last order was the last straw. They held the order in an unprocessed status for 10 days. When I called, I got the complete runaround.
Horrible CSR with no people skills. Sounded like she hated her job. Then, she told me they needed to call the doctor to get a prescription. I informed her that they have that because if they didn't have it, then I would not have been able to order supplies for the last several months.
She said they needed it again to confirm she still has an ileostomy! What??!! Are you kidding me? An ileostomy is a permanent surgery.
It is not reversible! There are just no words! Never again. I dumped them like an abusive spouse!
I won't go back. I am so much happier with my new supplier. Within 48 hours after calling the new supplier, my mom had new supplies on her doorstep! I could not believe it!
It was the largest order of supplies that she has ever received! Additionally, she was able to get two boxes of adhesive remover wipes - 50 wipes - in a month's order and got 6 boxes of seals/rings and 4 boxes of bags/pouches! Edgepark would never ever let me order 6 boxes of seals and 4 boxes of bags/pouches for one month. I got literally more of everything for a single month than I ever got with a monthly order with Edgepark.
It was like manna from Heaven! Every month with Edgepark when I tried to place an order, I would get red flags telling me I was over the limit. Their website is difficult and a complete joke!
Edgepark needs to be shut down. They are awful!
- No pros
- Very bad business practices
Preferred solution: dont want to talk to them ever again! They have wasted weeks of my life
User's recommendation: TAKE YOUR BUSINESS SOMEWHERE ELSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don’t file claims on a timely manner
I had ordered my Dexcom supplies in April and was told I could request another refill by June. That was great because my new year started in July.
When I contacted them to request a new fill, I was told that the order didn't go through until May and now, I wouldn't be eligible for a replacement until August. I will not use them again.
Preferred solution: The prescription filled as promised
User's recommendation: If they can’t get the prescription correct the first time then move on to another supplier
Portland, Oregon
Review
Ran out of catheters to soon. Need monthly orders to come on the 11th. Spoke with a very helpful person who helped assist me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
I missed your call from them I'm supposed to be getting some medical equipment
I haven't received a call from you again also I need my cane I can barely walk this is a bunch of crap what is the number because it was a maumelle number that called and I can't get it or find it so listen I need the number to the place cuz I'm getting a cane that my doctor ordered I live in North Little Rock so call me on my phone today or what we're going to problems 501-813-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
I missed your call from them I'm supposed to be getting some medical equipment
I have still yet to get a call from you guys back again and it's been like a few days I should have already had my medical supplies I'm very pissed and very unhappy can you call me today please so I can get the things I need it's for pain cuz I can barely walk you need to fix this like now
Oakland, California
Spam calls. Wuestion
I have received numerous calls from them. Spam calls. Research tells me the original company has changed its name from Liberty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
If I could give these people a negative number of stars I would. Customer service is horrid and if they can't or won't answer your question they will hang up on you.
I've been subjected to harassment by phone calls from them that has nothing to do with me and everything to do with either insurance or the dictor. I've been with the same doctors since Edgepark started handling my supplies for my insulin pump for over a year. So they called today wanting to know who my Endocrinologist is. Yet at the beginning of the call they told me who my doctor is.
Seriously?!? Get a grip Edgepark.
Preferred solution: Deliver product or service ordered
Constant annoying phone calls
They call multiple times daily, sometimes 5 minutes apart. I have asked repeatedly to not call me and they keep calling. Would never ever buy anything from them, much less when I saw their terrible reviews.
- So annoying calling constantly
Preferred solution: To never hear from them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing charges
I have multiple over payments made to Edgepark per my insurance EOBs that need resolved. I need to know who to fax the information to?
Both Fax #330-425-**** and #614-553-**** I was given ring & ring, then I get busy signal, cant get through.
This is unacceptable, when I call no one can help me. Hoping to resolve this in a civilized manner, but may need a lawyer ?
- Many
Preferred solution: Full refund
User's recommendation: Worse company I’ve ever done business with !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received payment
I shipped 2 ozempic pens on 7/24/23 and I never received payment for them. Tried sending messages and/or email never got any replies back. I want/need my $240.
Preferred solution: Full refund
User's recommendation: Be careful...you send them your products and they do not send payment..they owe me $240.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order status
I confirmed my continuing need for CGM supplies over a week ago by phone. I then spoke with customer service three days ago about my order status where I was told they did not have a certificate of need from my dr.
My dr says she has sent it twice. I am now without CGM supplies. This is not the first time this has occurred with Edgepark and frankly Im very tired of this whole situation.
A total lack of customer service and a total lack of communication with the customer. If I didnt have to use Edgepark, I wouldnt.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use Edgepark if you have any other options.
Dallas, Texas
Order
Tried to order and I could not make her understand what I needed many times!!! Get someone that can speak English or at least be able to understand.
So this means you have to keep calling back until you can get someone you can understand .
It shouldnt be so hard to place an order. Bring our call center to the United States!!!
User's recommendation: Make sure you have all day to try and place an order.
About
, ,
Edgepark is a company which offers home delivery of medical products for chronically ill and old people. It was founded in 1928. Currently the company is a part of Cardinal Health, Inc. Edgepark Medical Supply provides over 40,000 products for more than 5,000 commercial customers, medical equipment suppliers and pharmacies. The company sells products for such chronic conditions as diabetes, respiratory, wound care and home wellness. It also offers products for people who suffer from ostomy, have urological or incontinence problems, etc. The products can be ordered from the company's online store. Edgepark contracts with 600 managed care organizations (MCOs). It was accredited by the Community Health Accreditation Program in 1999.
Edgepark Medical Supplies is ranked 210 out of 1381 in Medical Supplies and Equipment category
USA
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