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I've called 3 times regarding an order to replace a Animas pump. My doctor release to Medtronic in August. Medtronic sends it to Edgepark. They sat on it for 3 weeks until I called the first time. I left for work after that call. Got home Friday night and they left a...
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2.0
#1385407
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Wow! In a world filled with bad customer service, Edgepark has actually found a way to surpass them all in absolutely horrific customer relations. Not only do they seem to have no desire whatsoever to be an honorable customer oriented organization but they also employ...
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1.2
#1384395
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Ive delt with edgepark over the years and every year it gets worse. They claim i didnt have insurance and charged me 345.00 when i informed them i did they said they would drop the charge. I called back last week and it still showes the charge is due. Today ive called...
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1.4
#1384136
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Edgepark Medical Supplies - Pissed off

I called on 10/10/2018 to confirm my order per my insurance. And today is 10/16/2018 and still no sensor. And they said it was shipped to the wearhouse at 10:30 today. WTF a week to get shipped.
1.3
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Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
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Value for money
#1382992
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Since Liberty switched to Edgepark Medical Supplies (I assume they were bought out) I have had nothing but trouble getting my insulin pump supplies! Every single time, they call numerous times after I have placed my order saying they have left many calls for the doctor...
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1.0
#1381380
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I have been with my urologist for three, he does not stock the urinary leg back that I need so I called liberty medical and was told they sold the company. Liberty did take all my info. and ordered a there month supply. They took all my insurance info and my doctor's...
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2.3
I liked
  • Except the lady i talek to yesterday
I didn't like
  • Lack of communication
  • Fact 8u did not call me with the prombles
  • No follow-through
#1380741
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Edgepark Medical Supplies - No answer

They never answer the phone
1.0
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1380156
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Wait times are 25 minutes +, every time I call. My pending order/ prescription verification has been sitting in their queue for 3 weeks with no follow up. Sat on hold today for 32 minutes to be told that nothing has been done and the representative has no clue why. She...
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1.0
I didn't like
  • Indifference to rectifying the issues
  • Surpervisors do not care
  • Bad data entry careless
#1379141
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I started using Edgepark and Libre reader one month ago, and to try to call Edgepark in particular for information is impossible. I have waited several times, as long as an hour, with no contact made with customer service. They either have very few staff to answer...
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#1377519
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I had left messages like 4 times after hours to call me back. They never did. I finally get my supplies. They sent the old G5 sensors when I am on the G6. When I call back on a Thursday they said they would have it Saturday. Nothing showed. I called again on Monday and...
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#1376714
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