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The worst company ever! They are trying to bill me for items from 2016 that I and my insurance have already paid. They will keep you on hold for at least 45 mins every time you call. They won’t let you talk to a supervisor. Instead they promise one will call you in 24...
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1.0
#1190569
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I’m done with Edgepark after/if this order gets done. I’m a type 1 diabetic that relies on day to day care. I called in a order over ten days ago. Pre authorization was sent 4 days ago(after I called in to check on the status). My insurance company sent them the pre...
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#1189953
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My husband, who has worn an insulin pump for many years, has never had trouble getting his supplies, verification from doctor's to satisfy Medicare, etc. When his ordering account was switched to Edgepark, he has nothing but frustration and nit picking about details....
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#1189635
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Since being forced to swap to Edgepark from Liberty I have had nothing but problems, literally with EVERY ORDER :-/ I call to order, wait the max days it should take then call back only to find out they are not even shipped. I stay up all hours of the night to change...
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1.2
I liked
  • Very disappointing
I didn't like
  • Waiting
  • No resolution to problems
  • Customer care in general
#1189320
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This is one of the worst companies to deal and receive diabetic supplies for the insulin pump. First they said they didn't have a medical order for supplies- We called back a week later , they had done nothing to obtain the orders. We called our doctor office, they say...
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1.0
I didn't like
  • Staff is not educated
  • Bad customer service
#1188983
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I called in because I got a bill that was way more than I was told on the phone the day I ordered. Billing said pay it, it is correct. NO explanation and no one cared. Customer Service has gotten better but still lacks alot. If my daughter did not have type 1 diabetes,...
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#1188832
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Absolutely the worst place for diabetic supplies. Edgepark is the preferred filler for my husband's pump supplies. My insurance covers his supplies in full but they have to bill it as diabetes supplies not durable medical equipment. This has been explained to Edgepark...
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1.0
#1186741
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Understaffed personnel. Be prepared to be put on hold for a very long time. Staff is nasty to customers. Everytime I send a fax -I have to repeatedly resend and then I call to follow up to see if letters were received/They will transfer you right back to where you...
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#1186311
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Ben ordering from Edgepark for years. No problems until 2/2/2018. My deductible has not been met and they would not work with me on payment. Then I get a message they need doctor’s new orders. Called my doctor on Monday and info sent. Ordered different product because...
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#1185266
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Contact Edgepark Medical Supplies

Mailing Address:
Edgepark Medical Supplies
1810 Summit Commerce Park
Twinsburg, Ohio 44087
United States
Phone:
(888) 394-5375
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I placed an order in the middle of the month for a 1st of next month delivery, received only part of the order, My wife called said they would have to order from another warehouse and the product would be here by Friday. On Friday it did not arrive so I called,...
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