Edgepark Medical Supplies - Edgepark Ostomy Supplies Review
1 comment
This company sucks every month have to call an fight to get supplies. Save yourself a nightmare dont use this company horrible something needs to be done with this company like shut down out of business
Reason of review: Order processing issue.
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Edgepark is impossible to deal with. I have been a customer for 5 years for ostomy supplies, for the past 3 years I have had a struggle every time I order my supplies (every 3 months).
They tell me that Medicare will not authorize an order until your on-hand supplies are 7 days or less. After the order is placed I have to call them at least 1 or 2 times before it is shipped, and we have to debate the allowable quantities. I placed an order on 7/20 , today is 7/26 and it is not shipped - the order status is "contacting Doctor for Prescription - This is Pure BS! My prescription was updated 6 months ago.
I have been forced several times to buy supplies from another source at my cost.
I am looking for a new supplier - I am tired and weary of the aggravation dealing with Edgepark. If you noticed you never you never can speak to the same Customer Service Rep, and they refuse to give you the names of the General Manager and Customer Service Manager.