Product: Edgepark Medical Supplies Customer Care Clear all filters (45 of 45 reviews match)
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This place was awful!I went through them for my diabetes supplies for about a year and they kept messing up insurance and Flex spending claims so I was constantly on the phone with them having to fix things. Then when I called in to place my next order almost a month...
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1.5
Product
Edgepark Medical Supplies Customer Care
I didn't like
  • Customer service
  • Blaming it on the patient
  • No resolution to problems
#1133248
I hate reading all these bad reviews as I just started with them and seem to also be incurring issues that is simply lack of them doing their job - called today as order was to ship today and they are saying they need verification from dr he is the signing dr whatever...
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Edgepark Medical Supplies Customer Care
#1124156
This company is the WORST supplier ever.I recently moved across state and had to setup my son's medical supplies with another company (Edge Park). It took over 4 weeks to get my initial order sent out. They consistently screwed up my paperwork that would cause it to...
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1.7
Product
Edgepark Medical Supplies Customer Care
#1121366

Edgepark Medical Supplies Customer Care Review

#1009595
2.8
Details
I would tell you edgepark was a good company up until my last order that they messed up real bad and ended up costing me hundreds more than should have. NO ONE (and i talked to no less than eight) would help fix THEIR mistake! Sorry but i will be taking my business elsewhere.
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Customer service
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Prescription Services
Price Affordability
Product or Service Quality
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Edgepark Medical Supplies Customer Care Review

#990109
Called in today and got the BEST person ever!! NORMA was very helpful AND knowledgable. A pleasure to talk to!!
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Edgepark Medical Supplies Customer Care Review

#901777
Worse company to deal with. Wait time almost 20 minutes. Customer service are so ill advised on everything. What a shame with the price of orders for ostomy supplies for this to be allowed and tolerated. BBB rated, BS. Never again. CUSTOMER BEWARE
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Edgepark Medical Supplies Customer Care Review

#865016
1.0
Details
Customer service sucks. Looking for new company.
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Customer service
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Prescription Services
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Turnaround Time
Value for money
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I'd give zero stars if I could.Been ordering from them for 3 years, sooty service and long wait time but nothing to write about until now. Placed an order on 9/1, I have a deductible insurance so I had to pay the balance of my deductible which at the time was $1,400....
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1.0
Product
Edgepark Medical Supplies Customer Care
#1120075
I have been trying to reach them for 3 days now, all I get is put on hold!They are unreliable their customer service absolutely sucks and if you have the opportunity to use somebody else, I strongly suggest that you do it! I can't even find a corporate phone number to...
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1.0
Product
Edgepark Medical Supplies Customer Care
#1117276
Unreliable and very disorganized company!They really shocked me with their poor organization, bad customer service, unqualified personnel and simply lack of integrity... My close friend is suffering from stage 4 metastatic breast cancer, which causing malignant pleural...
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1.4
Product
Edgepark Medical Supplies Customer Care
#1113346
My husband was placed on the Dexcom G5 this summer.We received kit which included the mobile receiver. We did not need the receiver as he was using his smart phone as the receiver. We later found out that we could return the receiver for credit but the got you was it...
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1.0
Product
Edgepark Medical Supplies Customer Care
I liked
  • Very disappointing
I didn't like
  • Customer service
#1113135
My husband is a quadriplegic and receives his medical supplies from Edgepark.It is without a doubt the most unreliable and unprofessional company I have worked with in this seven year journey of a SCI. Even more so if you're 65+ and are on Medicare. You are unable to...
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1.3
Product
Edgepark Medical Supplies Customer Care
#1093244
To whom It May Concern: I was the caretaker of a friend that had a liver transplant.If any of you are caregivers, you know it is a big responsibility and can often take an emotional toll. The person I was caring for began receiving multiple boxes of supplies. An...
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1.0
Product
Edgepark Medical Supplies Customer Care
#1081342
I was transferred to this company by BCBS.I'm assuming they wanted to save a few pennies, so instead of ordering quickly through DexCom, I am now forced to sit on hold for 37 minutes (average) to try and place an order for my CGM supplies. When I FINALLY get ahold of...
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1.3
Product
Edgepark Medical Supplies Customer Care
I didn't like
  • Wait time for product
  • Paid for way too much
  • Finger pointing
#1023208