Not resolved

I thought I was alone. I believe we should all serve edgepark w/ a lawsuit.

I am a ileostomy patient. Every month I have to call them because they have my very initial order as "the order for that month" I've asked several times to remove it. Their answer "We can't." Every month I am stuck trying to wear my pouches for as long as possible. Doing so causes severe skin breakdown.

I called last month in Sept placed my order received a email verification that my order was complete. I checked the next day and there was a problem so I called. They said I needed a "Prior Authorization/Prescription" from my Dr to order the supplies. So I called my Dr gave his nurse every single item# and the Dr signed off on it.

I called Edge park they said they received the fax from the office and all was well. The person on the phone said that I'd receive my shipment Oct 1 thru 10. No shipment. I get online today and they said everything was denied.

I get on there redo my entire order submit and it was taken. I called this time and asked if they got it and they did. THEN the call center lady says "oh no somethings wrong let me speak to billing." She comes back on the line from billing and says "Billing said you have to call your insurance bc their denying it." I call my insurance and my insurance said they don't deny anything, that everything is paid for. So she called edge park on 3 way with me.

45 minutes on hold waiting on billing I was educating her on ileostomy's and the fact I've cut down eating to preserve my pouches. Finally the operator came on "Dorothy" was her name. She states that I got my order but cancelled and if I didn't want it I should have returned it in Feb. My insurance says mam its October.

EPark says "I know, but she cancelled it." I told her I never cancelled it and she said she notified me I never got any cancelled orders or emails. She then said that my order in Sept never went through then I started giving her the confirmation codes that it had been accepted she denied it was ever on her computer. She also denied my dr never faxed anything when I KNOW he did I have proof! She then tells my insurance and I that EDGEPARK has to fax the dr a order have them 'O-k" it and fax it back it takes up to 48hours.

My insurance asked why it wasn't done in September she stated because they never got the order (WHEN THEY DID) My insurance asked her would she fax the paperwork immediately and get this started "Dorothy" said she would and then my insurance asked could she help me with a few supplies until this works out. "Dorothy" said she could and said she would send me a pouch and I asked about stoma paste Dorothy said "No" when my insurance asked how many pouches could I get Dorothy said "One." I called my Dr left a message with them they said they would be on the lookout for the Edgepark fax--still no fax. Then I went to log on to my Edge park account and guess what?


What am I to do now? These people are the lowest of *** who has been accused of bait and switch with several other patients and there's a billion other stories like this out there from this good for nothing company probably committing fraud with our insurance companies!!!

Product or Service Mentioned: Edgepark Medical Supplies Shipping Service.

Reason of review: Its like dealing with a garage company! .


I didn't like: Denying, Blaming it on the patient, Lack of communication, Wait times.

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Lawsuit is an understatement. It is medical fraud.

I have wasted so many hours on the phone with various folks from the firm and I can't ever get a consistent answer. The problem is switching is tough for me and I need the medical supplies. When Edgepark recently upgraded their payment system, they forced me to pay $85+ from over a year ago (calling it an adjustment to the original cost) that I know I paid off. Then, they forced me to upgrade to a brand new version of a medical device.

First, they told me that my insurance company, United Healthcare, terminated the contract with them and was forcing them to upgrade me to the new version. Then, when I followed up with United Healthcare, they came back saying that Edgepark was not telling the truth and that they are required to supply the older version to me. I ended up getting passed around the organization again and each time, the story changed. Even though they made the executive decision to force people to upgrade, they never notified me (I am sure other customers too) and also continued to sell the older supplies online which means other people were throwing money out the window.

I am not comfortable upgrading to a new system (until it is proven), especially when my health is on the line. The executive decision by management is consistent with all the other notables comments below and something needs to change.


They owe me over $1700 as they were charging me full price after my deductible was met.


Hi, I just saw that your review is from 2016. I’m having the same problem, unfortunately nothing has changed with Edgepark.

I was wondering if you found a good medical supply company? Thank You


I totally agree with the numerous complaints that have been posted here...I, too, have had a similar experience with this company. I do believe that mgt at this company has willfully ignored the fraudulent billing practices because it is to their financial advantage to double-bill their customers and then ignore any & all complaints.

The similarity is noteworthy! I see a pattern here that cannot be ignored!!!

Consider this company's motive, their means,& their opportunity to cheat/defraud their customers. It's a financial motive...The upper mgt here has become way too greedy!

to k rothschild #1464568

I am with you on the fraudulent billing. I’m going to research and try to find out how to report them.

It’s a disgrace to make people go through the added pain & expense of infectious etc, because their simply lazy. Compares with Hitler.

Middletown Township, New Jersey, United States #1320660

I also have gone through basically the same thing with my urinary supplies and have been to the hospital twice due to their constant neglegence im speaking to lawyers now to sue lets get together 7326703323


I have used them for over fifteen years and never had a problem. The billing is a joke but I never seemed to be penalized from it. They constantly try to get me on their automatic replenishment and I also laugh and say "NO".

to Anonymous Middletown Township, New Jersey, United States #1320664

Garbage, these people are destroying peoples lives and health. They are leaches who have no concern for anyone just profits ,they should be wiped off the face of the planet all of them

Evansville, Indiana, United States #1269835

Something similar has happened to us. My daughter gets her insulin pump supplies from EdgePark (only company we can use) and I placed an order 12/11/2016.

After 13 calls to insurance, MD, and EdgePark, we still have 0 supplies on 1/12/2017.

Used the last set 3 days ago, 1 day left and then no way to give her insulin. They are the worst!!!

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