Resolved: Edgepark Medical Supplies - Call center is clueless about online
We have been with edgepark for over 7 years for 2 different kids. They are an absolute joke.
Every January, without fail, they massively screw up billing, or force the physicians to re - file prescriptions, resulting in lengthy lags for shipment of necessary medical equipment. The latest takes the cake, and we are switching supply companies. Our insurance in on a retail year, so we dont reset until March. As of january 1st we had hit our our of pocket max, yay (and boo).
So i went to order dexcom insertions. These usually have a co-pay of approx $80 per box of 4, or $215 for the full 3 months. I went ahead and filled out the order online. For credit card payment, i selected our default card, but in the parameters asking for the amount I authorized, I put $0.00.
I figured this was redundant because once they processed insurance they would see that our co-pay was now zero (it was showing as zero for our other child). I got a call that the order was shipped, and they charged me the $215. No problem, I will call and get this straightened out. Instead, the online call people argued that I had authorized the card, so it wasnt their fault, or problem.
Problem is, they have no clue what I am talking about when I bring up authorization amount. This was the 2nd time I have been charged more than the amount I authorized.
Today I was told that it would be up to 60 days before edgepark issued the refund. And no one is willing to even discuss that they have the billing parameters to online set up incorrectly, with no way to talk to IT.
Reason of review: Problems with payment.
Monetary Loss: $215.
Preferred solution: Let the company propose a solution.
Edgepark Medical Supplies Pros: Selection of products carried.
Edgepark Medical Supplies Cons: Horrible customer service, Blaming it on the patient.
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