Anonymous
map-marker Oakland, California

Spam calls. Wuestion

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I have received numerous calls from them. Spam calls. Research tells me the original company has changed its name from Liberty.
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Eugenia S Dvk

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Verified Reviewer

Customer service

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If I could give these people a negative number of stars I would. Customer service is horrid and if they can't or won't answer your question they will hang up on you. I've been subjected to harassment by phone calls from them that has nothing to do with me and everything to do with either insurance or the dictor. I've been with the same doctors since Edgepark started handling my supplies for my insulin pump for over a year. So they called today wanting to know who my Endocrinologist is. Yet at the beginning of the call they told me who my doctor is. Seriously?!? Get a grip Edgepark.
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Preferred solution: Deliver product or service ordered

Brixton Qdz

Constant annoying phone calls

They call multiple times daily, sometimes 5 minutes apart. I have asked repeatedly to not call me and they keep calling. Would never ever buy anything from them, much less when I saw their terrible reviews.
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Cons:
  • So annoying calling constantly

Preferred solution: To never hear from them again

DMunay

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Verified Reviewer

Billing charges

I have multiple over payments made to Edgepark per my insurance EOBs that need resolved. I need to know who to fax the information to? Both Fax #330-425-**** and #614-553-**** I was given ring & ring, then I get busy signal, cant get through. This is unacceptable, when I call no one can help me. Hoping to resolve this in a civilized manner, but may need a lawyer ?
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Cons:
  • Many

Preferred solution: Full refund

User's recommendation: Worse company I’ve ever done business with !

Tina S Cxo

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Verified Reviewer

Never received payment

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I shipped 2 ozempic pens on 7/24/23 and I never received payment for them. Tried sending messages and/or email never got any replies back. I want/need my $240.
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Loss:
$240

Preferred solution: Full refund

User's recommendation: Be careful...you send them your products and they do not send payment..they owe me $240.

Lesa J Cdn

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Verified Reviewer

Order status

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I confirmed my continuing need for CGM supplies over a week ago by phone. I then spoke with customer service three days ago about my order status where I was told they did not have a certificate of need from my dr. My dr says she has sent it twice. I am now without CGM supplies. This is not the first time this has occurred with Edgepark and frankly Im very tired of this whole situation. A total lack of customer service and a total lack of communication with the customer. If I didnt have to use Edgepark, I wouldnt.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use Edgepark if you have any other options.

Anonymous
map-marker Dallas, Texas

Order

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Tried to order and I could not make her understand what I needed many times!!! Get someone that can speak English or at least be able to understand. So this means you have to keep calling back until you can get someone you can understand . It shouldnt be so hard to place an order. Bring our call center to the United States!!!
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User's recommendation: Make sure you have all day to try and place an order.

Lana F Ido

Faulty sensor

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I called about faulty sensor and they helped. The customer service individual was very helpful. I was very satisfied with my service.
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User's recommendation: They are doing a great job

Tamara N Jhx

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Verified Reviewer

Business

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Is this business used to be Liberty Medical Exchange? I had sent them product and have never received the money for them or never received the product back and I just wanted to follow up before I turn this over to a lawyer.
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Loss:
$240
Pros:
  • It was speed of payment
Cons:
  • No communication

Preferred solution: Full refund

User's recommendation: Possible Scam

Michelle K Yhe

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Verified Reviewer

Never received payment

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Original review Jul 25, 2023
I sent liberty medical exchange some ozempic and advair as they said they would send payment for them. I never received payment. I called 3-4 times and was told they were sending a check. Today I tried to call and the phone is disconnected. I now see that they are advertising as Edgepark I guess I got scammed.
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Loss:
$130
Cons:
  • Did not pay

Preferred solution: Full refund

User's recommendation: Don’t do it it’s a scam

Peggy R Yqf

Risking customers' lives

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Original review Aug 10, 2023
As a type I brittle diabetic & insulin pump/cgm patient, edgepark has been my medical supplies provider for close to two years. In that time they have completely run me out of supplies three times. When I called to tell them they'd run me out of what I need to stay alive AGAIN they told me to check myself into a hospital. Absolutely no taking responsibility or customer service. Extremely sloppy service with likely deadly consequences!
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Pros:
  • No pros
Cons:
  • Way overpriced
  • Do not accept responsibility for their mistakes
  • No problem risking your life

User's recommendation: Don't put your health at risk with this sloppy medical supplies provider

Tammy L Ffj

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Verified Reviewer

They ripped me off!

I sent in $210 worth of product. They will not pay!! I sent it in and they received it according to them and the tracking number. They just want your merchandise but they dont want to pay you!!
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Loss:
$210

Preferred solution: Full refund

User's recommendation: Do not deal with this company!!

Jayna Faz
map-marker Haines City, Florida

This company is incompetent

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They repeatedly lie and manipulate the patients. Supplies are held hostage by their poor management and lack of efficiency. I have not received supplies from them since February 2023. Careplus my insurance carrier has directed Edgepark to send my supplies but they keep making up varied excuses for not doing so. I am begging Careplus to investigate Edgepark and to look out for the well fare of their patients.
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User's recommendation: Report Edgepark to Medicare and your insurance carrier.

Anonymous
map-marker Bellville, Ohio

Symbicort

I sent 6 boxes and have yet to get paid now that number is disconnected and I believe it to be a scam
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Lisa J Hrp

I have not recieved my products back its been two months

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I sent a box of Ozempic and a box of Trulicity on April 11th and kept checking on it since then. I thought things were ok because they said on the 24th they have received the kit and the Trulicity was damaged the Ozempic had an expiration date of 2025, and they will be sending them back because they can't use them. I never got any of them back but an empty box on the 18th. I have the proof from my emails back and forth from Liberty. So, now I am out of both medicines and stuck with an empty box. They can't even give out the right tracking number. Someone help me.
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Loss:
$250
Pros:
  • Give a good sales pitch
Cons:
  • Do not send your stuff back so you are out money

Preferred solution: Full refund

User's recommendation: Do not do business with these people

Lisa J Hrp
map-marker Yucca Valley, California

Did not receive anything but an empty box

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I sent Ozempic and Trulicity in a box from the company on April 11th, and they did not get back to me until the 24th. I was constantly sending emails to them on Facebook Messenger.

When I heard back from them, they told me they can not use my products, and they will send them back. I waited for many days and still did not receive anything. I also texted them again, and they told me it was sent and give me the wrong tracking number.

I then called today to see what is wrong, and then they told me, that my products were thrown in the garbage because they could not use them. All I got was a sorry.

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User's recommendation: Do not do business with them

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